First, we want to wish you and your families a happy holiday season and a great end to the year.

Thank you again for the trust you’ve placed in us — your support and patience truly mean a lot.

We strongly believe in transparency and in the power of this community. That’s why we share what’s happening behind the scenes, even when it means delivering news that isn’t ideal. You deserve to know exactly what you’re getting and why certain decisions are made.

During extended real-world testing of Pulse, we identified an issue under high-load scenarios. Specifically, when the modem is heavily used (for example during continuous streaming like Netflix), it can draw more current than originally anticipated, which may cause the modem to reboot.

We could have shipped as-is—but that’s not who we are. Ocean owners have already suffered enough from unreliable software and hardware, and we refuse to add to that list. Instead, we chose to rework the PCBs and redesign the power delivery, adding more headroom to the system. The result will be a unit that is stable, robust, and future-proof, even under sustained high usage.

Unfortunately, this hardware rework does push the delivery timeline to January. We know many of you were hoping to receive Pulse as a Christmas gift, and we completely understand the disappointment. However, shipping a unit where the modem can reboot under heavy load is not acceptable to us. What matters most is delivering a product that we are proud of—and one that you can trust and rely on long-term.

If you’d like real-time updates, behind-the-scenes progress, videos, and direct conversations with us and other owners, we encourage everyone to join our Discord community: https://discord.gg/q3eVtrYsqE

This project is being built openly, with the community, and for the community—and we’re grateful to have you along for the ride.

Thank you again for your patience, your trust, and your continued support.

— The Pulse Team ❤️